1. Introduction

At ARFA Mall, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our mobile application, or engage with our services.

2. Information We Collect

We collect the following types of information:

• Personal Information: When you create an account, place an order, or contact us, we may collect personal details such as your name, email address, phone number, and shipping address.
• Payment Information: To process transactions, we collect payment details including credit card numbers and billing addresses, which are handled securely by our payment processors.
• Usage Data: We collect information about your interactions with our website and app, including your IP address, browser type, and pages visited.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage patterns, and personalize content.

3. How We Use Your Information

We use your information for the following purposes:

• Order Processing: To process and fulfill your orders, including managing payments, shipping, and customer service.
• Account Management:To maintain and update your account, manage your preferences, and communicate with you.
• Marketing: To send you promotional materials, newsletters, and updates, with your consent where required by law.
• Analytics: To analyze usage patterns and improve our services, functionality, and user experience.
• Legal Compliance: To comply with legal obligations and enforce our Terms and Conditions.

4. Sharing Your Information

We may share your information in the following situations:

• Service Providers:With third-party service providers who assist in processing transactions, delivering orders, and managing customer service.
• Business Transfers:In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.
• Legal Requirements: When required to comply with legal obligations, respond to lawful requests, or protect our rights and safety.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security system is impenetrable, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

• Access:To request access to the personal information we hold about you.
• Correction: To request correction of inaccurate or incomplete information.
• Deletion: To request deletion of your personal information, subject to certain exceptions.
• Objection: To object to or restrict the processing of your information under certain conditions.
• Opt-Out: To opt-out of receiving marketing communications.
• To exercise these rights, please contact us at support@arfamail.net.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and your continued use of our Services constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ARFA Mall

SIFA Towers 4th floor Lenana Road, Kilimani, Nairobi.
Email: support@arfamall.net
Tel: +254114080009