1. Introduction
Welcome to ARFA Mall. These Terms and Conditions govern your use of our website, mobile application, and services (collectively, the "Services"). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree, please do not use our Services.
2. Definitions
- "ARFA Mall" refers to the online shopping platform and any associated services.
- "User" or "You" refers to anyone who accesses or uses our Services.
- "Products" refers to items available for purchase through ARFA Mall.
3. User Account
To use certain features of ARFA Mall, you may need to create an account. You agree to:
- Provide accurate, current, and complete information.
- Maintain the security of your account by protecting your password and restricting access to your account.
- Notify us immediately of any unauthorized use of your account or any other breach of security.
- Accept responsibility for all activities that occur under your account.
4. Use of Services
You agree to use ARFA Mall in accordance with these Terms and applicable laws. You will not:
- Use the Services for any illegal or unauthorized purpose.
- Post or transmit any content that is harmful, abusive, defamatory, or otherwise objectionable.
- Interfere with or disrupt the Services or servers connected to the Services.
5. Orders and Payments
- Ordering: By placing an order, you make an offer to purchase the Products subject to these Terms.
- Pricing: All prices are listed in the currency specified on our website and are subject to change without notice.
- Payment: You agree to provide valid payment information. Payments are processed through secure payment gateways.
6. Delivery and Shipping
- Delivery: We aim to deliver your Products within the estimated timeframe, but delays may occur. We are not responsible for delays caused by circumstances beyond our control.
- Shipping Charges:Shipping charges are calculated based on the delivery location and are displayed at checkout.
7. Returns and Refunds
- Returns: You may return Products within 7 days of receipt in accordance with our Return Policy. Products must be in their original condition.
- Refunds: Refunds will be issued to the original payment method once we receive and inspect the returned Products. Shipping costs are non-refundable.
8. Intellectual Property
All content, trademarks, and other intellectual property on ARFA Mall are owned by us or our licensors. You may not use any content from ARFA Mall without our express written permission.
9. Privacy
Our Privacy Policy explains how we collect, use, and protect your personal information. By using our Services, you consent to our Privacy Policy.
10. Limitation of Liability
To the fullest extent permitted by law, ARFA Mall is not liable for any indirect, incidental, special, or consequential damages arising from your use of our Services.
11. Indemnification
You agree to indemnify and hold ARFA Mall, its affiliates, and their respective officers, directors, and employees harmless from any claims, liabilities, damages, losses, or expenses arising out of your use of the Services or violation of these Terms.
12. Changes to Terms
We reserve the right to modify these Terms at any time. Changes will be effective when posted on our website. Your continued use of our Services constitutes your acceptance of the revised Terms.
13. Termination
We may suspend or terminate your access to ARFA Mall if you violate these Terms or engage in unlawful conduct.
14. Governing Law
These Terms are governed by and construed in accordance with the laws of the Republic of Kenya, without regard to its conflict of law principles.
15. Contact Information
For any questions or concerns regarding these Terms, please contact us at support@arfamall.com.
